ACENTIVES is a benefits platform available for all Ayala Group of Companies (“AGC”)-member Employees and is operated and managed by the Ayala Corp. through its AC Synergy unit. ACENTIVES provides AGC-Member Employees with centralized access to exclusive product and service rewards, privileges, discounts, promotions and deals offered by select AGC-member companies and partner merchants and organizations. In pursuit of these objectives, ACENTIVES may collect and process its members’ personal information, sensitive personal information and privileged information (collectively, “Personal Data”).
Inasmuch as ACENTIVES values the individual right to privacy and confidentiality, it ensures that all personal data processed by the program are protected at all times in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (“Data Privacy Act”), its corresponding Implementing Rules and Procedures (“IRR”), and the existing Memorandum Circulars and Advisories issued by the National Privacy Commission (“NPC”). Likewise, we make it a point to inform individuals from whom we collect such data of our personal data processing activities and to respect and enforce their rights as data subjects.
During the registration process, we collect and process personal data directly from you such as your Full Name, Nickname, Birthdate, Address, Mobile Number, Mobile Phone Operating System, AGC-Member Company, Employee ID Number, Hiring Date, Marital Status, Personal and Ayala-issued Electronic Mail Address and the name and mobile number of your emergency contact. This information is intended for the following purposes:
We also keep track of your activities on the platform, including the rewards, privileges, discounts, promotions, deals and/or services you redeem from our partner merchants and organizations to give us insight as to what future offers and services you may be interested.
We collect the above personal data through the following channels:
We use data analytics and automated processes to determine demographic marketing strategies and approaches. Through the personal data you provide us, we are able to communicate to you rewards, privileges, discounts, promotions, deals and/or services that may be of most interest to you.
Third-party service providers, both within and outside the Philippines, may be provided access to your personal data from time to time for the following reasons:
We understand that under such arrangements, we remain responsible over your personal data as a personal data controller. Nevertheless, we will ensure that any such third-party service provider are contractually obligated to comply with the requirements of applicable privacy laws and regulations.
We also share your personal data, specifically your contact information, across participating AGC-member companies, affiliates, and other partner merchants and organizations, but only for purposes of allowing them an opportunity to reach out to you for any additional products and/or service offerings they may have. Rest assured, such partner merchants and organizations shall be made contractually obligated to comply with the requirements of applicable privacy laws and regulations, including the return and/or disposal of personal data shared by reason of such partnerships upon termination thereof.
Apart from the foregoing, we will not disclose any of your personal data to any third party without your permission unless we are compelled or required to do so by applicable law, rules or regulations, or by order of a court of competent jurisdiction or a regulatory agency.
Should you wish to know more about our third-party service providers, participating AGC-member companies and partner merchants and organizations, please feel free to reach the office of our Data Protection Officer through the contact information provided below.
While the ACENTIVES platform is operated and managed by AGRN, its design and operation are supported by third-party service providers, specifically in terms of platform operation and maintenance and data storage. Although no system or technology is completely infallible, we have endeavored to take appropriate measures to prevent risks of unauthorized access to your personal data when using the ACENTIVES platform. This includes implementation of appropriate physical, technical and organizational measures in compliance with the requirements of applicable privacy laws and regulations.
Personal data that we process may be stored in and transferred to countries in which we make use of cloud services (e.g. Salesforce).
We do not knowingly collect personally identifiable information from children under 18 years of age. In instances when we discover that a minor has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that a minor provided us with personal information, please contact us so that we may be able to perform the necessary action.
Your personal data will be retained only for as long as is necessary for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing is relevant to such purposes, strictly in accordance with our records retention policy. In the event that your membership in ACENTIVES is discontinued/terminated for whatever reason, AGRN shall retain your personal data for a maximum period of one (1) year thereafter for purposes of historical reference unless required by law or when further retention is necessary for the purpose of protecting the organization’s lawful rights and interests from whatever claims and/or liabilities which may arise during this period. After which, your personal data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice your interests.
|Data Privacy Officer|
Tel: (632) 908-3346
Fax: (632) 759-4870
|Office Address||34/F Tower One and Exchange Plaza, Ayala Triangle Ayala Avenue, Makati City|